Leondoro.de
General information and general terms and coditons
General Terms and Conditions (GTC) for the brokerage of holiday properties by Leondoro.de - Version of 30.03.2024
1. Object/ service
The services offered by Leondoro are exclusively the arrangement of third-party services (arrangement of holiday properties for short-term rental) between the
applicant, the fellow travellers and the respective contracting party (service provider/ owner). The rental agreement is concluded between the owner/ manager of the property and the tenant. The
general terms and conditions for the use and rental of holiday properties apply. (see below)
2. Booking request
In the case of a binding booking request, Leondoro reserves the requested holiday property for 24 hours if the holiday property is vacant for the requested period
and submits a written offer to the enquirer. If the enquirer does not confirm the booking offer as binding within the 24-hour period, the reservation of the rental property is cancelled and
leondoro is entitled to offer and arrange the property elsewhere. Late acceptance is regarded as a new booking enquiry. All necessary details, such as address, ID number and the names of all
guests, must be provided with a binding request.
3. Registration
If the enquirer accepts Leondoro's offer within the
reservation period, the booking becomes binding. The offer is based on the information on the www.Leondoro.de website valid on the day of booking and for the rental period. Acceptance can only be
made in writing. The following details are required for binding bookings: Name of the holiday home, holiday location, day of arrival, day of departure, number of persons, name of the person
making the booking, first name, date of birth and address of the person making the booking, names of all fellow travellers (age, not date of birth), telephone number, mobile phone number, e-mail
address. Note: Some owners require a scanned copy of the identity card or passport of the person making the booking, or the bank account details/ IBAN in order to transfer the deposit back to an
account at the end of the rental period.
4. Booking
Acceptance of the offer and countersignature by Leondoro results in the conclusion of an agency contract between Leondoro and the customer. With the binding booking, the person making the booking
expressly confirms Leondoro's General Terms and Conditions (GTC), that they will conclude the short-term rental contract with the landlord and recognises the general information for booking
holiday properties via Leondoro. Additional agreements that change the scope of the offer must be confirmed in writing by Leondoro. Upon receipt of the booking confirmation, the customer is
responsible for checking it for accuracy and informing Leondoro in the event of any discrepancies. The notification must be made within 3 days of receipt. Inaccuracies reported late can no longer
be taken into account and do not entitle the customer to cancel the contract. For rentals of less than 7 days, a service fee of €50 may be charged.
5. Deposit/ First payment
Payment shall be made in the manner specified in the agency confirmation/reservation confirmation. Upon receipt of the booking confirmation, the deposit is usually due immediately. Up to 90 days
before the start of the rental period, this is usually approx. 50% of the total rental price (excluding final cleaning and deposit) and must be transferred to the account of Leondoro/
mallorca–ferienhaus–privat within 3 working days. Up to 60 days before the start of the rental period, 75% is due, and up to 28 days before the start of the rental period, 90% is due. For
short-term bookings made 27 days or less before the start of the rental period, the entire rental price may be required. The deposit is at least €300,-. For final prices (excluding final
cleaning, deposit and other ancillary costs) of less than €300,-, the entire rental price may be required as an advance payment. If the deposit is not received (from the 4th working day after
booking), Leondoro is entitled to withdraw from the agency contract. In all other respects, the same consequences apply as described in 2. As deposits and their due dates depend on the
specifications of the service provider, different arrangements may be agreed in individual cases. This requires an individual agreement between Leondoro and the person making the booking. The
remaining rental price, as well as the deposit and service fee, are usually paid on site to the owner or their authorised representative. Late payment or non-payment of the remaining amount is
considered a withdrawal from the contract by the person making the booking and entitles Leondoro to rent the accommodation to someone else. In this case, the deposit will not be refunded. This
provision does not affect the agreement between the person making the booking and the service provider. If the remaining price is paid by bank transfer, the person making the booking shall bear
the costs incurred. Leondoro's house bank does not usually charge any fees for posting incoming transfers. For transfers from non-EU countries, different bank fees may apply to the person making
the booking, and the costs shall be borne by the person making the booking.
6. Travel documents
The contractual partner will receive all necessary travel documents up to one week before arrival. As a rule, this will take place after receipt of the deposit payment, provided that Leondoro has
all the necessary documents and information.
7. Disclaimer
The listing of the properties available for rent has been compiled to the best of our knowledge and based on the information provided by the service provider/
owner. We accept no liability for changes made or to be made on site by owners or third parties of which Leondoro is unaware. Use of the holiday property, garden and outdoor facilities (pool) and
furnishings is at your own risk. Liability on the part of Leondoro is excluded. This applies in particular to accidents, theft, burglary, noise pollution caused by construction work on
neighbouring properties without any time limit. No liability is accepted for any impact on the rental properties due to force majeure, such as strikes, epidemics, war, earthquakes or other
natural disasters, power and water outages customary in the country, insects, animals or severe weather conditions. Likewise, Leondoro is not liable for the constant availability of installations
such as central heating, pool, internet, air conditioning, etc. If the use of the holiday property is not possible due to force majeure and no replacement property can be found, liability shall
be limited to a maximum of the amount of the advance payments already made by the customer (not the final payment). All claims for damages by the traveller must be made to the respective owner,
landlord or administrator.
8. Withdrawal/ Cancellation
The customer may withdraw from the booking contract at any time. The customer must notify Leondoro of their withdrawal from the contract in writing. Leondoro will
forward the cancellation of the booking to the service provider/owner and notify them accordingly. The date on which Leondoro receives the cancellation is decisive for the withdrawal. If the date
of receipt of the cancellation by leondoro is a Saturday, Sunday or public holiday, the next working day shall be deemed the date of receipt. In the event of withdrawal, Leondoro's claim to
compensation for expenses incurred and the agency fee shall remain valid. The deposit paid shall not be refunded under any circumstances. In the event of withdrawal, the following fees shall be
charged and payable to the owner as loss of rent:
The basis for the calculation is the total rental price minus the deposit.
Up to 90 days before the start of the rental period 50% of the remaining price,
up to 60 days before the start of the rental period 75% of the remaining price,
up to 28 days before the start of the rental period 90% of the remaining price,
up to the day of arrival
100% of the remaining price,
In the event of cancellation after a rebooking, the date of the first booking, not the date of the rebooking, is decisive for the calculation of the
deadlines.
9. Rebookings/ booking replacement travellers
Rebookings of trips can only be offered by cancelling the original trip (see section 8) at the agreed cancellation fees and then making a new booking at the
respective trip price.
For the booking of a replacement traveller (so-called name change fees) or daily changes to arrival and departure dates, at the corresponding daily rates subject to
availability, an additional processing fee of €50 per change will be charged. Please note that rebookings may result in the loss of any discounts and rebates applicable at the time of the
original booking and thus in higher final prices. All declarations by the customer regarding rebooking, change of date or cancellation must be made in writing and require written confirmation by
Leondoro to be effective.
10. Changes to services
Changes or deviations from the agreed content of the agency contract that become necessary after conclusion and that were not brought about by Leondoro in bad faith
are only permitted if these changes or deviations are not significant. Any warranty claims remain unaffected if the changed services are defective. leondoro undertakes to inform the customer
immediately of any changes or deviations. If necessary, a free rebooking or cancellation will be offered. Electricity: A landlord is entitled to demand the current amount of the electricity bill,
even if there has been an increase in the electricity supplier's rates in the meantime for a confirmed booking.
11. Data protection
The data entered by the customer is processed electronically by Leondoro. The data will only be passed on to the extent necessary for the booking. It will not be
passed on for any other purpose. Furthermore, the legal data protection regulations are observed when collecting data.
12. Place of jurisdiction and miscellaneous
The place of jurisdiction for the agency agreement is Düren/ Germany. The invalidity of individual provisions of the agency agreement shall not result in the invalidity of the entire agreement.
The invalid provision shall be replaced by the statutory provision that comes closest to the economic objective pursued by the contracting parties with the invalid provisions.
