General information and general terms and coditons

General Terms and Conditions (GTC) for the brokerage of holiday properties by Leondoro.de - Version of 30.03.2024

1. Object/ service
The services offered by Leondoro are exclusively the arrangement of third-party services (arrangement of holiday properties for short-term rental) between the applicant, the fellow travellers and the respective contracting party (service provider/ owner). The rental agreement is concluded between the owner/ manager of the property and the tenant. The general terms and conditions for the use and rental of holiday properties apply. (see below)

2. Booking request
In the case of a binding booking request, Leondoro reserves the requested holiday property for 24 hours if the holiday property is vacant for the requested period and submits a written offer to the enquirer. If the enquirer does not confirm the booking offer as binding within the 24-hour period, the reservation of the rental property is cancelled and leondoro is entitled to offer and arrange the property elsewhere. Late acceptance is regarded as a new booking enquiry. All necessary details, such as address, ID number and the names of all guests, must be provided with a binding request.

3. Registration
If the enquirer accepts Leondoro's offer within the reservation period, the booking becomes binding. The offer is based on the information on the www.Leondoro.de website valid on the day of booking and for the rental period. Acceptance can only be made in writing. The following details are required for binding bookings: Name of the holiday home, holiday location, day of arrival, day of departure, number of persons, name of the person making the booking, first name, date of birth and address of the person making the booking, names of all fellow travellers (age, not date of birth), telephone number, mobile phone number, e-mail address. Note: Some owners require a scanned copy of the identity card or passport of the person making the booking, or the bank account details/ IBAN in order to transfer the deposit back to an account at the end of the rental period.

4. Booking
Acceptance of the offer and countersignature by Leondoro results in the conclusion of an agency contract between Leondoro and the customer. With the binding booking, the person making the booking expressly confirms Leondoro's General Terms and Conditions (GTC), that they will conclude the short-term rental contract with the landlord and recognises the general information for booking holiday properties via Leondoro. Additional agreements that change the scope of the offer must be confirmed in writing by Leondoro. Upon receipt of the booking confirmation, the customer is responsible for checking it for accuracy and informing Leondoro in the event of any discrepancies. The notification must be made within 3 days of receipt. Inaccuracies reported late can no longer be taken into account and do not entitle the customer to cancel the contract. For rentals of less than 7 days, a service fee of €50 may be charged.

5. Deposit/ First payment
Payment shall be made in the manner specified in the agency confirmation/reservation confirmation. Upon receipt of the booking confirmation, the deposit is usually due immediately. Up to 90 days before the start of the rental period, this is usually approx. 50% of the total rental price (excluding final cleaning and deposit) and must be transferred to the account of Leondoro/ mallorca–ferienhaus–privat within 3 working days. Up to 60 days before the start of the rental period, 75% is due, and up to 28 days before the start of the rental period, 90% is due. For short-term bookings made 27 days or less before the start of the rental period, the entire rental price may be required. The deposit is at least €300,-. For final prices (excluding final cleaning, deposit and other ancillary costs) of less than €300,-, the entire rental price may be required as an advance payment. If the deposit is not received (from the 4th working day after booking), Leondoro is entitled to withdraw from the agency contract. In all other respects, the same consequences apply as described in 2. As deposits and their due dates depend on the specifications of the service provider, different arrangements may be agreed in individual cases. This requires an individual agreement between Leondoro and the person making the booking. The remaining rental price, as well as the deposit and service fee, are usually paid on site to the owner or their authorised representative. Late payment or non-payment of the remaining amount is considered a withdrawal from the contract by the person making the booking and entitles Leondoro to rent the accommodation to someone else. In this case, the deposit will not be refunded. This provision does not affect the agreement between the person making the booking and the service provider. If the remaining price is paid by bank transfer, the person making the booking shall bear the costs incurred. Leondoro's house bank does not usually charge any fees for posting incoming transfers. For transfers from non-EU countries, different bank fees may apply to the person making the booking, and the costs shall be borne by the person making the booking.

6. Travel documents
The contractual partner will receive all necessary travel documents up to one week before arrival. As a rule, this will take place after receipt of the deposit payment, provided that Leondoro has all the necessary documents and information.

7. Disclaimer
The listing of the properties available for rent has been compiled to the best of our knowledge and based on the information provided by the service provider/ owner. We accept no liability for changes made or to be made on site by owners or third parties of which Leondoro is unaware. Use of the holiday property, garden and outdoor facilities (pool) and furnishings is at your own risk. Liability on the part of Leondoro is excluded. This applies in particular to accidents, theft, burglary, noise pollution caused by construction work on neighbouring properties without any time limit. No liability is accepted for any impact on the rental properties due to force majeure, such as strikes, epidemics, war, earthquakes or other natural disasters, power and water outages customary in the country, insects, animals or severe weather conditions. Likewise, Leondoro is not liable for the constant availability of installations such as central heating, pool, internet, air conditioning, etc. If the use of the holiday property is not possible due to force majeure and no replacement property can be found, liability shall be limited to a maximum of the amount of the advance payments already made by the customer (not the final payment). All claims for damages by the traveller must be made to the respective owner, landlord or administrator. 

8. Withdrawal/ Cancellation
The customer may withdraw from the booking contract at any time. The customer must notify Leondoro of their withdrawal from the contract in writing. Leondoro will forward the cancellation of the booking to the service provider/owner and notify them accordingly. The date on which Leondoro receives the cancellation is decisive for the withdrawal. If the date of receipt of the cancellation by leondoro is a Saturday, Sunday or public holiday, the next working day shall be deemed the date of receipt. In the event of withdrawal, Leondoro's claim to compensation for expenses incurred and the agency fee shall remain valid. The deposit paid shall not be refunded under any circumstances. In the event of withdrawal, the following fees shall be charged and payable to the owner as loss of rent:
The basis for the calculation is the total rental price minus the deposit.
Up to 90 days before the start of the rental period   50% of the remaining price,
up to 60 days before the start of the rental period   75% of the remaining price,
up to 28 days before the start of the rental period   90% of the remaining price,
up to the day of arrival                                           100% of the remaining price,
In the event of cancellation after a rebooking, the date of the first booking, not the date of the rebooking, is decisive for the calculation of the deadlines.

9. Rebookings/ booking replacement travellers
Rebookings of trips can only be offered by cancelling the original trip (see section 8) at the agreed cancellation fees and then making a new booking at the respective trip price.
For the booking of a replacement traveller (so-called name change fees) or daily changes to arrival and departure dates, at the corresponding daily rates subject to availability, an additional processing fee of €50 per change will be charged. Please note that rebookings may result in the loss of any discounts and rebates applicable at the time of the original booking and thus in higher final prices. All declarations by the customer regarding rebooking, change of date or cancellation must be made in writing and require written confirmation by Leondoro to be effective.

10. Changes to services
Changes or deviations from the agreed content of the agency contract that become necessary after conclusion and that were not brought about by Leondoro in bad faith are only permitted if these changes or deviations are not significant. Any warranty claims remain unaffected if the changed services are defective. leondoro undertakes to inform the customer immediately of any changes or deviations. If necessary, a free rebooking or cancellation will be offered. Electricity: A landlord is entitled to demand the current amount of the electricity bill, even if there has been an increase in the electricity supplier's rates in the meantime for a confirmed booking.

11. Data protection
The data entered by the customer is processed electronically by Leondoro. The data will only be passed on to the extent necessary for the booking. It will not be passed on for any other purpose. Furthermore, the legal data protection regulations are observed when collecting data.

12. Place of jurisdiction and miscellaneous
The place of jurisdiction for the agency agreement is Düren/ Germany. The invalidity of individual provisions of the agency agreement shall not result in the invalidity of the entire agreement. The invalid provision shall be replaced by the statutory provision that comes closest to the economic objective pursued by the contracting parties with the invalid provisions.

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General terms and conditions for the use and rental of holiday properties

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1. The rental agreement is concluded between the owner and the tenant.

2. Arrival and departure
The holiday property can usually be occupied from around 4 p.m. on the day of arrival; on the day of departure, the tenant must vacate the property by 10 a.m. If necessary, individual arrangements can be made between the tenant and the landlord. If arrival at the holiday home or apartment is after 7:30 p.m., the owner may charge an additional fee for the on-site service staff for late arrival.

3. Deposit
The tenant must pay a deposit. The deposit is either payable on site upon taking possession of the property, against which a receipt will be issued, or the owner may request a separate bank transfer for the amount of the deposit. The amount of the deposit depends on the size of the rental property and the owner's specifications.
If damage to the rental property or inventory is caused by the tenant or a fellow traveller during the rental period, the deposit may be retained until the matter has been clarified. As a rule, the tenant is liable for all damage caused by him or his fellow travellers. The compensation for damages can be offset against the deposit. Damage exceeding the amount of the deposit must be compensated by the tenant. In the event of damage, the landlord or his representative (the local contact person) must be notified immediately. If no handover is requested or agreed on the day of departure, the landlord is entitled to retain the deposit until he has had the opportunity to inspect the flat or house. In this case, the deposit will be transferred to an account designated by the tenant, reduced by the amount of any additional cleaning costs or damage. If damage has occurred that exceeds the amount of the deposit, the owner's claims for damages remain valid. If an owner wishes to transfer the deposit back to an account after the end of the rental period, an IBAN with BIC must be provided before the start of the rental period.

3. Final cleaning
Final cleaning will be carried out by a professional after the property has been returned. In the event of excessive or wilful soiling of the property by the guest, which is unreasonable for the owner or whose removal requires significantly more effort than is covered by the final cleaning fee, the owner may charge additional cleaning costs, providing detailed proof of the costs incurred. The final cleaning fee is payable at the start of the rental period. If the cleaning costs exceed the normal amount, the service staff on site are entitled to demand payment for the additional costs on site or, if necessary, to deduct them from the deposit.

4. Duty to cooperate
The tenant is requested to check the inventory of the rental property upon arrival and to report any issues to the owner or their local property management service within 24 hours so that remedial action can be taken. Any other complaints about the rental property must also be reported to the owner or their local property management service immediately. If the tenant causes damage during their stay, this must also be reported directly to the owner or their local property management service. The property must be left clean, i.e. swept clean, when moving out. This also includes cleaning the kitchen inventory and BBQ and disposing of rubbish. The person making the booking acknowledges that service personnel such as pool service, gardeners or cleaning staff etc. have access to the rented property/land at the usual times.

5. Occupancy and house rules
The maximum number of persons specified at the time of booking applies to the occupancy of the rental property. If the number of fellow travellers changes before the day of arrival, please notify us immediately. As a rule, occupancy is only possible up to the maximum number of persons specified in the description of the rental property. In the event of over-occupancy by the tenant, there is no obligation to accommodate unregistered persons. The excess persons must leave the rental property immediately upon request by the owner/landlord. The owner/landlord is entitled to demand additional remuneration of a reasonable amount for the period of over-occupancy. In the event of overcrowding by the tenant, the owner/landlord reserves the right to withdraw from the rental agreement. This also applies in the event of noise disturbance. This terminates the obligation to provide accommodation and the tenant and all fellow travellers must leave the rental property immediately. Advance payments and deposits are non-refundable. Damages incurred by the owner/ landlord as a result of unauthorised overcrowding shall be compensated by the tenant. Party groups/ hooligans are not accepted under any circumstances. Loud party music is not tolerated on any property.

6. Tourist Tax
Travellers to the Balearic Islands are required to pay a tourist tax. This is also collected from tenants in holiday homes, apartments and fincas. The amount of the tax depends on the length of stay. Children under the age of 16 are exempt. The tax liability applies to the tenant and their accompanying persons. The tourist tax is collected by the landlord on site and paid to the relevant tax authorities. Landlords are entitled to charge the current amount of tourist tax, even if there has been an official increase in the meantime for a confirmed booking.

7. Pets
In principle, the accommodation of a small dog weighing up to 5 kg/30 cm requires the prior consent of the respective landlord. When accommodating a small dog, the deposit for the animal is increased by the amount specified in the service description of the corresponding holiday property. The tenant is liable for all damage and soiling caused by the animal they have accommodated. Otherwise, the same consequences apply to an unregistered animal as to overcrowding.

8. Internet
Almost all holiday properties list an internet connection. As network operators in Mallorca are unable to guarantee uninterrupted service, trouble-free operation cannot be guaranteed. Therefore, although the internet connection is listed as available, it is not a contractual component. This also applies to any computers provided by the owner.

9. Liability
Use of the holiday property, including all associated outdoor facilities, is at your own risk. The landlord accepts no liability for accidents. The tenant is responsible for their own belongings and valuables, as well as cash. The landlord accepts no liability for burglary. The customer must treat the accommodation and its contents with care. They are obliged to report any damage occurring during their stay to the local service staff. See also point 4 – Duty to cooperate. The customer is personally liable for any damage they cause.

10. Recommendation
It is advisable to take out travel and cancellation insurance and to book your rental car as early as possible, as seasonal shortages may occur.
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